Short Answer: Walmart allows returns of most bikes within 90 days of purchase, with or without the receipt. However, dirt bikes and gas-powered bikes are not eligible for return, and you must return an electric bike within 30 days with the receipt. For more information about Walmart bike returns, see below.
Walmart Bike Return Policy
Walmart allows returns for bikes purchased in-store or online, a corporate customer service representative said. You have 90 days to return a bike with the original packaging, but you do not need the receipt, according to Walmart’s standard return policy.
The main exceptions to this policy include:
- Electric bikes: Returnable within 30 days; receipt required (under Walmart’s electronics return policy)
- Dirt bikes: Final sale; not eligible for return
- Gas-powered mini bikes: Final sale; not eligible for return
Keep in mind that returns are at the discretion of the store manager; Walmart does sometimes process returns after 90 days.
Non-Receipted Bike Returns
Our related research explains how to make a Walmart return without a receipt. If the bike was a gift, you can use the gift receipt or purchaser’s email and the packing slip (if purchased online) as proof of purchase. Without proof of purchase, you will need a photo ID to make a return, and Walmart will process the return through its refund verification system. If the verification system accepts your return, you will receive your refund as store credit.
Note: With proof of purchase, you will receive a refund to the original payment method.
In-Store Bike Returns
To return a bike at a Walmart store — whether purchased in-store or online — simply take it to customer service during working hours. Be sure to include the box (if the bike was boxed), plus any additional parts or accessories that came with the bike.
Bike Returns by Mail
Walmart.com bike purchases are returnable in stores or by mail. To return a bike by mail, select the “Return by Mail” option in your online account and print the free return shipping label, then securely box the bike and ship it back or set up a carrier pick-up. You can arrange free pick-up through each carrier Walmart uses: FedEx, UPS, or USPS. Once your return shipping label prints, you can schedule a pick up with the carrier online or by phone.
You will get your refund once Walmart receives the bike, and an associate confirms the returned bike is the correct make and model. You will not receive a refund for the original shipping charges (as previously reported).
If your bike is from a Walmart.com Marketplace seller, you will need to follow the seller’s return process. You can call (800) 925-6278 for a Walmart customer service associate to assist you with a return shipping label for a Marketplace purchase.
Bike Warranty Cancellation
If you purchased a warranty for your new bike and need to return the bike, our article explains how to cancel the Walmart bike warranty.