Can CVS Look Up Receipts? CVS Receipt Lookup Policy Explained

CVS receipt lookup is a courtesy offered by some CVS locations. If you made a purchase at CVS within the last 60 days, CVS might be able to look up your receipt; about 30% of the locations we contacted offer receipt lookup. If CVS is unable to look up your receipt, you may be able to make a return without a receipt and receive store credit. We have more details of CVS’ receipt lookup policy and its return policy below.

Can CVS Look Up Receipts?

Some CVS locations can look up receipts for purchases that were made in the last 60 days, customer service representatives said. We spoke to store at twenty CVS locations in various states as well as representatives from CVS’ corporate customer service department to confirm its receipt lookup policy. About 30% of the associates we spoke with said CVS offers receipt lookup. You’ll need to speak with a manager at your local CVS to learn whether receipt lookup is available.

If you don’t have a receipt for your return and it can’t be found in the computer system, CVS may give you a refund in store credit. The refund amount will be the lowest price the item has been in the last 60 days. Returns after 60 days of purchase are at the discretion of the store manager.

CVS ExtraCare rewards members can opt to receive digital receipts. CVS sends digital receipts via email; you can sign up to receive digital receipts in your CVS.com account or through the CVS Pharmacy app, available for iOS and Android. (Note that CVS.com and the app do not display store receipts; only home delivery orders, CarePass payments, optical and photo orders, and prescriptions.) The ExtraCare rewards program is free to join; you can sign up with your email address and opt-in for digital receipts at checkout. You can also sign up for an ExtraCare card online.

What Is CVS’ Return Policy?

In general, you can return most new, unopened items to any CVS location. CVS recommends that you bring your original receipt, a valid photo ID, and the credit or debit card used to make the purchase (if applicable).

All CVS store brand items and beauty products sold by CVS come with a 100% satisfaction guarantee and can be returned in any condition — opened or unopened — for a full refund or store credit. Items that can’t be returned to CVS include:

  • Opened or partially used products from brands other than the CVS store brand
  • Gift cards, phone cards, and prepaid cards
  • Select health care, home health, and personal care products

Some pharmacy and prescription items can be returned to CVS if you placed an incorrect order, received the wrong item, or if your order arrived damaged or defective. However, if you ordered a prescription item online, legal requirements prohibit these orders from being returned to a physical store location. You can contact customer service at (888) 607-4287 for help with prescriptions purchased online.

In Summary

CVS stores can sometimes look up receipts for purchases made within the last 60 days, but the majority of customer service associates we spoke with said they could not look up receipts. It’s best to contact your local store to learn whether receipt lookup is available. If you don’t have a receipt, CVS may be able to offer you a refund in store credit — and for easier returns in the future, you can sign up for digital receipts as an ExtraCare member.

CVS’ closest competitor, Walgreens, can look up receipts, but restrictions apply; see our article for details.

2 comments

  • Amrie Alexandre says:

    I mistakenly erased my 11/30/19 CVS receipt. Is there any way of retrieving it?

    • Lindsey Desmet says:
      First Quarter Finance logostaff

      Hello, Amrie! Are you referring to a digital receipt that you deleted from your email account? Assuming this was a digital receipt for an in-store order, you should check to see if it is still in your email account’s “Trash” folder. On CVS.com or the CVS app, you can access your online/home delivery order history, but not your in-store receipts. (We have updated our article to clarify this.) You can also try contacting the CVS customer service department at (800) 746-7287 for assistance. Best of luck!