Dollar General Gift Card Policy Explained: Payment Options, Returns, etc

Exterior of a Dollar General store

Dollar General gift cards make great presents and come in handy on any shopping trip to the value store. Understanding Dollar General’s gift card policy can also be helpful when picking one up or making a purchase.

Below, I explain policy details for a Dollar General gift card, including purchase, usage, checking your balance, and returns.

Dollar General Gift Card Policy

Dollar General gift cards are reloadable and reusable, and you can buy them for any denomination with a minimum $5 starting balance.[1]

I spoke with customer service representatives at several Dollar General locations across the U.S. to learn more about its gift card policies.

Purchasing a Dollar General Gift Card

You can purchase a Dollar General gift card at any of its stores nationwide.[1]

An associate will remove the label over the barcode at the time of purchase to activate the card.[1]

For this reason, Dollar General gift cards are only sold in-store. You cannot purchase them online.[1]

You can use any form of payment that Dollar General accepts to purchase its gift cards, including cash, personal checks, debit cards, and credit cards.[1]

There are no additional fees for buying or using Dollar General gift cards.[1]

Using a Dollar General Gift Card

As noted above, gift cards for Dollar General are reloadable and reusable, and they do not expire.[1]

Although you can’t purchase these gift cards online, you can still make purchases on Dollar General’s website with a Dollar General gift card.[1]

There are a few items you can’t purchase with a Dollar General gift card:[1]

  • Alcohol and tobacco products
  • Dairy products
  • Financial services, such as money transfers and bill payments
  • Lottery tickets
  • Prepaid cards and other gift cards
  • Any other items prohibited by state law

Checking Your Gift Card Balance

You can check your gift card balance by phone at (844) 601-8030, by presenting your card at the register at any Dollar General location, or online.[2][1]

Gift Card Returns

Dollar General gift cards can be returned up to 90 days after purchase as long as you have the receipt. Funds will be refunded in the original form of payment.[1]

  1. Dollar General store customer service representatives[][][][][][][][][][][]
  2. https://dollargeneral.myretailcard.com/[]

2 comments


  • Samuel luna

    I’ve entered a Dollar General with a gift card and was told I could not use it. I paid money on a card that I cannot use for alcohol, tobacco, dairy products and other issues. What’s what is this? Why am I giving you money for something that I can using your store. I sure would like an answer. And the policy says no restrictions. I read it in your policy. You have it on here, no exclusions, is what it sure would like an ansure.

    • First Quarter Finance logo
      First Quarter Finance | Lindsey Desmet

      Samuel, thank you for sharing your experience and bringing this to my attention. I looked into it further and found that you can’t buy the following items with a gift card at Dollar General: alcohol, tobacco, dairy products, financial services (like money transfers), lottery tickets, prepaid cards, or other gift cards. I’ve updated the post to include these restrictions.

Leave a Reply

Your email address will not be published. Required fields are marked *