William Lipovsky
Short Answer
JCPenney accepts merchandise returns even if the tags have been removed, as long as you have the receipt — with the exception of special occasion dresses.
JCPenney Return Policy Without the Tags or Receipt
JCPenney accepts returns on most items without the tags attached, as long as you have the receipt, a corporate customer service representative said.
We contacted JCPenney stores in Colorado, Florida, Michigan, New Mexico, and Oklahoma to verify this information.
Returns at JCPenney fall into one of two categories: returns with or without a receipt. If you have the receipt, JCPenney will issue a full refund to the original payment method — even if the item no longer has the tags attached, the item has been worn, and/or the item has been washed.
(Note: While you can return worn clothes, underwear returns must be in new condition.)
Without a receipt, you may be issued store credit in the amount of the lowest sale price for the item in the past 45 days.
Keep in mind, JCPenney reserves the right to refuse a return without a receipt. (See our related research for the details on whether JCPenney can look up your receipt.)
An exception to the rule: special occasion dresses. Special occasion dresses must be returned in their original sale condition with the green return tag still attached, representatives said.
See our related research for information about JCPenney’s shoe return policy.
We also list more stores that let you return clothes without tags.
Lindsey Desmet
