JCPenney Return Policy Without Tags Explained

It's not uncommon to bring a purchase home only to find that it's not exactly what you need or want.

If you already took the tags off clothing or removed an item from its box or packaging, it's helpful to know the store's return policy for this sort of situation -- and JCPenney's return policy is somewhat flexible.

Front entrance of a JCPenney store in a mall

JCPenney accepts returns even if the tags or packaging have been removed, as long as you still have the tags or packaging and your receipt.[1]

However, there are a few items you can’t return under any circumstance.[2][3]

Below, I detail JCPenney’s return policy for items without tags.

JCPenney Return Policy Without Tags

JCPenney accepts in-store and online returns or exchanges on most items without the tags attached, as long as you still have the tags and the receipt.[2][1]

The same is true for items taken out of their original packaging — as long as you provide the packaging, you can usually make a return or exchange.[2][1]

I contacted JCPenney stores in Utah, Virginia, and Wisconsin, as well as corporate customer service representatives to verify this information.

You might also be interested to know which other stores let you return clothes without tags.


You have 60 days after purchase to return or exchange most items at JCPenney.[4]

As noted above, you’ll need to provide the original tags or packaging and receipt when making your return.[2][1]

Tip: A JCPenney associate may be able to find your receipt in the system by searching with the purchasing credit card or if you’ve signed up for store rewards.[2]

To be eligible for return, clothing must not be damaged, worn, or washed. Non-clothing items must also be in like-new condition, with any instruction manuals or accessories included.[2][1]

Note that some items also have a shorter return window, such as electronics, personal care, and furniture (which are returnable within 30 days of purchase).[5]

Without the Tags or Receipt

If you don’t have the tags or packaging and you can’t find the receipt, returns are at the discretion of each JCPenney store.[2][1]

Most stores will deny your return without the original tags or packaging. If all you’re missing is the receipt, JCPenney may allow the return.[2][1]

It’s worth checking with your local JCPenney to see if it will make an exception.[2]

Note that you must present a valid ID when making a non-receipted return at JCPenney.[2][1]

Items You Can’t Return

There are a few items you can’t return to JCPenney, no matter the circumstance.[3][5]

These include the following:[3][5]

  • Gift cards
  • Personalized items
  • Damaged items
  • Altered items
  • Face masks
  • Body jewelry
  • Perishables


How will I receive my refund?

JCPenney typically issues refunds to the original form of payment or a JCPenney gift card. For non-receipted returns, you may receive a JCPenney Merchandise Return Voucher matching the item’s lowest selling price in the past 45 days.[3][1]

Can you return online purchases in-store?

Yes, just be sure to bring proof of purchase. This could be an email receipt or the packing slip sent with the package.[3][1]

Who pays shipping when you return online purchases through the mail?

JCPenney subtracts $8 from the refund amount in order to cover return shipping costs.[3][1]

How long do refunds take for online returns?

It can take up to four weeks to receive a refund for online returns, depending on shipping and processing times.[3]

In Summary

You can return items to JCPenney if you removed the tags or took them out of the packaging, as long as you have the tags/packaging and the receipt.[2][1]

Generally, the tags and/or packaging are required for all returns, though JCPenney may accept returns on non-receipted items.[2][1][3]

Keep in mind that there are a few items that can’t be returned under any circumstance.[3]

If you have any questions, be sure to ask in the comments section. You can also share tips or stories about your experiences with JCPenney returns.

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