Short Answer — Vacuums can be returned to Costco at any time, for any reason. You can return a vacuum without the original packaging or receipt; however, your return should include all of the vacuum’s pieces and accessories. This policy includes brands like Dyson and specialty vacuums like the iRobot Roomba.
Costco Return Policy for Vacuums
Costco’s general return policy applies to vacuums, a corporate customer service representative said. That means you can return a vacuum to Costco for any reason and at any time.
We confirmed this information by contacting Costco stores in California, Iowa, Virginia, and Wyoming.
All vacuums, including Dyson and iRobot Roomba models, can be returned — even if the packaging has been opened, the vacuum has been used, you no longer have the box, and/or you’ve lost the receipt.
Just be sure to bring all of the pieces and accessories with you when making a return.
Costco’s website advises customers to contact customer service for vacuum warranty information. Costco may deny a return if the item needs replacing due to normal wear and tear.
In other words, Costco can deny your return if you are seeking a free replacement for a vacuum you bought several years ago and have used regularly. However, Costco’s return policy is generous and will accept most returns without issue.
Vacuums purchased in-store or online can be taken to the returns counter at your nearest Costco.
Costco does not charge for return shipping, and your refund will include any shipping and handling fees.
If you received a vacuum from Costco as a gift and want to make a return, see our article for details on Costco’s gift return policy.
Costco will usually refund Costco.com and in-store purchases to the original form of payment; however, you can request store credit for purchases made at a Costco warehouse if you prefer.