Walmart PS4 Return Policy & Walmart Xbox Return Policy: Time Limit, etc

Short Answer: Video game consoles like the PlayStation 4 and Xbox One can be returned to Walmart within two weeks or 15 days of purchase, according to Walmart’s official return policy and Walmart store associates. To make a return or exchange, you’ll need to bring the original packaging and everything that was packaged inside, plus the receipt. For more details of Walmart’s PS4 and Xbox One return policies, see below.

Walmart PS4 Return Policy & Walmart Xbox One Return Policy

Certain items, including “video game hardware” like the PlayStation 4 and Xbox One, must be returned to Walmart within 15 days of purchase if you want to get a refund or make an exchange, according to Walmart’s corporate return policy.

To confirm this information, we contacted Walmart stores in Arkansas, Florida, Mississippi, and South Carolina. All of the store associates we spoke to said you’ll need to bring your receipt. However, if you lost your receipt but paid using a credit card, you can look up your store receipt at Walmart.com. Your return should also include the console’s original packaging, and all of the items that came in the box in order to process a return.  You can still make a return if the box has been opened (as previously reported).

During our research, we found that a few Walmarts would only extend a 14-day return period for PS4 and Xbox One purchases. However, if your local Walmart says you only have two weeks to make a return or exchange and you’re one day late, you might want to cite the corporate policy online when making your return.

In Summary

You can return a PS4, Xbox One, or other video game hardware to Walmart within two weeks or 15 days of purchase. In order to make a return or exchange, you’ll need to bring your receipt, the original packaging, and all of the items that came in the box.

In the market for a new video game console? See our article on how to finance an Xbox One without a credit check.

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2 comments

  • Darlene Cannon says:

    Wanted to exchange an Xbox because it’s not working. Have bank receipt because I purchased it with credit card. What do I do?

    • Lindsey Desmet says:
      First Quarter Finance logostaff

      Hello, Darlene! As long as you purchased the Xbox within the past 15 days, you should be able to exchange it. Since you used a credit card, you can find your Walmart receipt using the Store Receipt Lookup tool at Walmart.com. We have updated our article to include this information. Best of luck with your exchange!